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There’s a lot of talk about teamwork
at the office. Organizations hang signs
and posters extolling the value of working
together and communicating with coworkers.
In reality, effective teamwork eludes
many companies. Candid exchange of ideas
and opinions is discouraged, restricting
group performance. Authentic
communication focused on the concerns
of the organization is required in
order for true teamwork to exist.
Building Championship
Teams retools any team
to achieve authentic communication
and reach their ultimate goals.
Designed
specifically for existing and newly
formed teams,
Building Championship
Teams
creates
the culture for winning as a team.
Through the program, participants
uncover major issues blocking communication
and teamwork. Once participants can
recognize counterproductive ways of
being, speaking, and listening, they
begin to identify more powerful ways
to address team members and concerns.
The championship team generates a
new future and new actions that will
fulfill goals.
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| Behind
any exceptional performer stands a masterful
coach. More and more successful business
leaders and executives recognize the
significant impact of a masterful coach
for their continued growth and development.
A masterful coach will: stretch an individual
to perform beyond their perceived capacity;
provide impartial input, straight feed-back
and illuminate blind spots; and motivate
to focus unceasingly on the goal.
Masterful coaching is an art. As
in any art form, techniques are taught
but it is in practice and on-going
critique by other skilled coaches
that one becomes a master. As a painter
has nurtured and developed vision
that can be expressed on canvas, a
coach nurtures and develops listening
and speaking to inspire performance.
Highly sophisticated listening and
speaking involves a coach’s
ability to:
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- Recreate
the listening of the person that
they coach
- Listen
to what is there that the person
that is coached is not saying
- Speak
to different types of listening
- Listen
to alter the way the person sees
the world
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order to provide this high level of
coaching, a masterful coach is expert
at standing for the other person’s
success. The masterful coach has the
highest degree of integrity and has
learned to trust their instinct. For
coaching to succeed, the masterful coach
can operate outside any of their own
concerns to be fully present to the
people that they coach.
Certified coaches
are coaches who:
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- Create
an opening for a player to take
action when the player is stuck
- Facilitate
an environment in which the player
embraces their challenges
as they embrace a friend
– the challenge is where the
player sees their opportunity
to grow
- Listen
for the barriers to winning - everything
the player says is the key to
open the door
- Sees
what the player sees
- Push
the player to play beyond what the
player believes is possible
- Distinguish
the player’s commitment in
order for the player to take action
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We
know communication is a key element
in meeting goals, making money, and
enjoying good working relationships.
But how many people know how to achieve
truly effective communication? Have
you ever wondered how to consistently
manage employees to consistently meet
their goals?
Really connecting through authentic
communication is rare – we talk
around difficult subjects, avoiding
confrontation and only half-listen,
distracted by other thoughts and people.
Productivity and efficiency suffer
in the face of miscommunication, and
mistakes result.
The bad news: miscommunication issues
cannot be corrected with simple tips
and tools.
The good news:
Communication: Performance
and Power. This
program is designed to produce a breakthrough
in one’s ability to be empowering
versus controlling. Leaders and managers
will create accountability with others
versus making demands and will produce
extraordinary results. Through this
dynamic program, the work environment
transforms and employees are inspired
to perform.
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| Do
you think that customer service is not
your job? Think again.
In some way, everyone serves customers,
whether internally or externally.
While it may sound cliché,
outstanding customer service really
does work from the inside out and
it is a reflection of the culture
of the company.
Communication:
The Essence of Superior Customer Service
focuses on how people relate
to each other in speaking and listening.
The program also takes participants
through the differences between personal
and customer service - knowing when
and how to utilize both.
The program uncovers how the language
we use does or does not convey respect
for others. During Communication:
The
Essence of Superior Customer Service,
participants identify strengths and
weaknesses in each individual’s
listening skills, ability to hear
a customer, and delivery of information.
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There
are no single individual traits for
leaders. While some people are “born
leaders,” leadership is mostly
a choice one makes and then leadership
behaviors are developed.
Through
Leaders Edge,
participants have the experience of
leadership that inspires and provokes
the innovative thinking and bold action
required to powerfully deal with the
hard realities of leading an organization.
The
Leaders Edge
program is designed to develop leaders
who view their power as a function
of how much they empower others to
take action. An organization’s
success is only the result of action.
People not in action must be moved
into action, and that requires
leadership.
The Leaders Edge
program will develop insights into
overcoming major issues,
personality conflicts, politics, departmental
strife and budget concerns
that undermine the environment for
organizational success. Participants
will
be equipped to produce exceptional
results.
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We
are constantly bombarded by a flood
of messages, emails, voicemails, cell
phone calls and people wanting us to
do things. We are constantly nagged
by the things we forget to do or someone
we forgot to call.
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Time
management programs popular in the
1980’s and 1990’s helped
people be more efficient. But time
management was developed when it was
possible to get everything done in
a set amount of time. In today’s
environment, here’s what we
are left with:
Managers will tell you that the resource
they lack most is time. If you watch
them, you’ll see them rushing
from meeting to meeting, checking
their e-mails, and constantly fighting
fires.
"Managers think they are attending
to important matters, but they’re
really just spinning their wheels.
Fully 90% of managers squander their
time in all sorts of ineffective activities.” |
Extracted
from:
Heike Bruch & Sumantra Ghoshal,
Harvard Business Review, February 2002.
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- Instead of improved time management
techniques, Mission Control delivers
an entirely new way of thinking
about, organizing and managing your
work.
- Using the Mission Control system,
you will reduce your worries, restore
balance to your life and work on
producing the results that are most
important to you.
- Unproductive work habits and old
ineffective approaches are replaced
by new work habits that leave you
more productive, satisfied and fulfilled.
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